There is never a charge to correct any error you may have with your website. Our support is extremely simple, no forms to fill out, just email us directly at firstname.lastname@example.org and we will answer your request within 1-24 hours. If this is an emergency(site down), call us directly at 478-922-8979.
Customer service often gets overlooked when choosing hosting companies. It’s easy to not factor it in because it’s hard to imagine the problems that might come up. The thing is that when you need customer support you often really need it. Additionally, we are more willing to solve software problems that technically aren’t are problem whereas our competitors will point you in the right direction while still leaving you up to myself.
We put our customer service front and center in our company. Our hosting partners boast about US-based tech support via phone, chat, email, or ticket system.
If we encounter an issue that we solve for a client, chances are we post that issue with solution on our web blog at http://affordablewebblog.com, just view our categories for a topic close to your issue.
For example, a client had an issue with some code from one of their partners timing out when uploading media. It was a partner problem (aka my problem) but we not only provided direction, but actually installed the code to implement and correct.